SYNTA.CARE - SAP application support
Maciej Kulka
Sales Director
About the service
SYNTA.CARE - SAP application support
Ongoing SAP application support covering ticket handling, system maintenance, process optimization, and functionality development in a model tailored to your organization's needs.
Benefits
Service benefits
A stable and secure SAP system
Fast response times to tickets
Continuous improvement of business processes
A partner that genuinely supports your company's growth
Comprehensive SAP services
Maintenance, development, migrations, and support for SAP systems
Application maintenance
- Handling user tickets (incidents, requests)
- Analyzing and resolving system errors
- Monitoring the performance of key processes
- Support for key users and business users
- Updating process documentation
- Support for configuration changes
- System stabilization after implementation
Development and optimization
- Analysis of business needs
- Designing functional changes
- Extending existing processes
- Optimization of logistics processes
- Integration with external systems
- Testing changes and support during deployment
- Documentation of system changes
Post-implementation support
- Intensive support after production go-live
- Fast response to critical tickets
- Analysis of process stability
- Configuration adjustments after go-live
- Support for end users
- Reporting on support quality
Migrations and transformations
- Migration from SAP ECC to SAP S/4HANA
- Migration from SAP WM to SAP EWM
- Migration from SAP LE-TRA to SAP TM
- Analysis of the impact of changes on processes
- Migration testing and cut-over support
- Environment stabilization after migration
Care plan
Our SAP support is more than just ticket handling. It's a well-thought-out collaboration model in which we take on responsibility for the system step by step, stabilize it, and develop it so it genuinely supports your business goals.
We get to know
We start by understanding your SAP environment, processes, and operational challenges. We analyze risks, identify bottlenecks, and jointly establish priorities for action.
We take over
We take over the system, documentation, and open tickets in a structured way. We establish clear rules of cooperation, communication paths, and SLA levels to ensure full transparency.
We stabilize
We resolve key issues, stabilize the configuration, and safeguard the continuity of process operations. We build a solid foundation for further development.
We improve
We proactively identify areas for optimization. We implement changes that increase operational efficiency and improve the user experience.
We develop
We support subsequent stages of transformation - from expanding functionality to larger change projects. We ensure SAP keeps pace with your organization's strategy and growth.
By the numbers
Syntavio in numbers
We are an experienced company that has delivered numerous projects across a wide range of industries.
~60
experts across various fields
50
certifications confirming our competencies
15
years of experience
300
completed projects
Contact
Get in touch with us
How does contacting us work?
Fill out the form and send it.
Our specialist will contact you to briefly discuss your company's needs and the context of your organization's operations.
During the meeting, we will present our approach to business process consulting and the scope of a possible process audit.
We will then prepare a tailored proposal of actions and begin a partnership-based collaboration.
Please note that we will only contact selected candidates.
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